Contact US
We are here to answer any questions you may have about Plateau TV. Get in touch with us to get the support you need.
Call Us
Call us today (Mon-Fri 7-6; Sat 9-5)
1-877-PLATEAU (1-877-752-8328)
We are currently negotiating with vendors for Pay Per View Events and Movies. Please continue to check www.plateau.tv for updates and information. You can also sign up for email alerts on the latest updates for PlateauTV @ https://promo.plateautel.com
No. PlateauTV is only available over Plateau’s state of the art fiber network.
You can subscribe to PlateauTV by itself. However, the cost of the TV packages is more expensive if you do not subscribe to Plateau’s Internet. Please call 1-877-PLATEAU and ask for a sales representative to find out further pricing information.
Yes. If your TV doesn’t have an HDMI port on the back, it should have the video components on the back. We can hook up the service either way. If your TV is only capable of receiving Standard Definition (SD) feeds, we have that type of programming for you as well!
Except for the Local channels, all SD channels are in the double and triple digit channel numbers. The HD feed for these channels, if there is one, can be found in the correlating one thousand channel number range. As an example: the ESPN SD feed can be found on channel 60, while the HD feed for ESPN can be found on channel 1060. Please check the channel lineup for your area at www.plateau.tv/service_area for further review.
We are very conscious of trying to provide a wide variety of programming. While we cannot guarantee we can provide certain channels, we are open to requests. If there are a large number of requests for a channel, we will definitely try to bring that channel into our lineup, if feasible. Please inform our salespeople and/or customer care the certain channel you would like.
If you need help understanding your Plateau TV remote please click here to view the remote user guide.
You will be able to store approximately 400 SD hours or 200 HD hours or a combo of the 2.
You will be able to record up to 6 channels at once.
PlateauTV Everywhere allows you to watch online or app content from many networks at home or on the go, including, ABC, Disney, TBS and more. The list of available content can be found at https://manage.plateau.tv/providers.aspx with more channels being added when available.
No. PlateauTV Everywhere is available to PlateauTV subscribers at no additional cost.
In order to get access to PlateauTV Everywhere you will need to be a PlateauTV subscriber. If you are a subscriber please call, 1-877-PLATEAU (1-877-752-8328) to register for your PlateauTV Everywhere account.
You can view available content online by going to https://manage.plateau.tv/providers.aspx and select the content you would like to view. You can also download the content apps in the iOS App Store and the Google PlayStore.
To log in to a content site or app, you will use your PlateauTV Everywhere username and password.
To gain access to PlateauTV Everywhere go to www.plateau.tv and click the TV EVERYWHERE button. Click the Register:Manage button, then click Register below the Manage credentials boxes.
If you do not know your account number, please call customer care at 1-877-752-8328, Mon-Fri 7-6; Sat 9-5.
Use your personal email address and make a password that you will remember and select the Register button to continue. You will see a new screen requiring you to make a username and password for your ID below. Select the Add/Update button, enter your username and password then select the Update button to save (Allow up to one hour to update before you are able to use).
Go to www.plateau.tv and select the TV Everywhere button. Here you will see a list of the content currently available. Select the content you would like to watch. You will use your username and password to access the content providers online and app content.
Select the View All TV Providers button and choose Plateau or Plateau Telecommunications from the list of providers. You will use your username and password to access the content providers online and app content.
Go to the App Store on your iOS device or the Google Play Store on your Android device and download the content providers’ app. You can download the content app from there. You will log into the site using your username and password.
